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Filing
a Complaint
Overview
of Responsibilities
The
board is responsible for receiving and investigating complaints
placed against physical therapists and physical therapist
assistants and has authority to conduct investigations,
enforce regulations and impose sanctions when a violation
of law or regulation has occurred.
The Handling of Complaints
The
Board of Physical Therapy receives complaints against its
licensees and will determine if the complaint falls within
its jurisdiction. If the complaint is within the board's
jurisdiction, an investigation will be conducted.
The
Complainant is notified of the board's decision on each
complaint. You should note, however, that the proper conduct
of an investigation can be a time-consuming process and
it may be several months before the investigation is completed
and a decision is reached.
If a
violation of the law or regulation has occurred, the board
may give the licensee an opportunity to come into compliance
with the law or regulation, or the board may determine that
other action is necessary. If there is no violation of law
or regulation, the file on the complaint is closed.
If the
investigation should result in a formal hearing, the board
may subpoena persons to testify at that hearing if it is
believed that their testimony is essential to the case.
Filing a Complaint
Complaints
should be submitted on the enclosed complaint form. It is
important that you include as much fact as is available,
including such things as the date(s) of the alleged action,
the licensee's full name and address, the exact nature of
the complaint, the names of other individuals who might
be involved and their relationship to the complaint, as
well as any other information which will assist in the investigation.
The
board will acknowledge receipt of your complaint, may contact
you for additional information and will notify you of the
board's decision concerning the complaint.
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